"We just wanted to thank you for your professional service as property manager of our personal investment property. You always keep us well informed on a regular basis, both by phone and email, and offer suggestions and direction as and when required. We feel confident having you manage our property and appreciate your friendly communication style!" Mel & Pete Grantham – Stratton, Western Australian
"The statements are wonderful, I can actually understand them. Over all score I would rate Mark Hay Asset Management 10/10 outstanding". Verdouw – Welshpool, Western Australia
"In the past I have owned residential investments and have had some terrible experiences as a result of bad property managers that made me uncertain about doing again. Since giving my property to Mark Hay Asset Management I have been totally at ease from the start. Preparing documents, finding suitable tenants, getting the right money, inventorying the contents, keeping me informed, handling complaints, assisting my selling agent and now finalising the lease has been completely stress free as it should be. I would have no hesitation recommending you and your team to any one who is considering appointing property manager". Peter Spry – Perth, Western Australia
"Much regards appreciatively for all you do for me, it really is so great to know that a real estate agent like Mark Hay is so real with helping there tenants". Jennie Edmunson – Willagee, Western Australia
"I have previously dealt with Mark Hay Realty Group and have chosen Mark Hay Asset Management to look after my investment property; the service that I have been given to date has been outstanding. I am always kept informed with what is going on with my property". Vallance – Deloraine, Tasmania
"Performance of the staff members and the knowledge was fantastic the final process and paper work was excellent, we secured great tenants at a great rent". Brown & Rayner – Joondalup, Western Australia
"We recognise that we put you under a lot of pressure and we are very grateful for your wonderful response. Thank you for getting us into our new home so quickly and easily. You did go the extra mile and we appreciate it". Meihack – Perth, Western Australia
"What I liked best about Mark Hay Asset Management is their enthusiasm and professionalism, throughout the leasing process we were kept updated; our investment property was leased quickly". Van Son & Murphy – Mount Lawley, Western Australia
"Thank you for your swift response, I am very impressed!" Phillipson – Hong Kong
"I appreciate your effort in finding my tenants and also your professionalism in your dealings with me". Wheeler & Rozelle, New South Wales
"I emailed Mark Hay Asset Management enquiring about their services, I was responded to promptly and a information kit was sent out that day, a couple of days later I received a follow up email to see if I had any questions, or feedback. Out of the five agents I requested information from Mark Hay Asset Management where the only agents that sent out information to me and also followed up with an email. I was very impressed and now have Mark Hay Asset Management managing my property". Fitzsimmons – Coorparoo, Queensland
"We would just like to say thank you very much for your prompt response in fixing the few maintenance issues we had with the apartment". Hall & King – Perth, Western Australia
Both the tenant and landlord have responsibilities and obligations when it comes to repairs and maintenance which both parties' should be aware of. It is in both parties' interest that the property be repaired promptly to prevent any further damage or discomfort.
Tenants should notify the landlord within 3 days of any damage occurring. The tenant is responsible for any damage or repairs that arise from, or are attributable to, an act or omission by the tenant or the tenant's visitors.
Property Condition Report
This is an important document for a residential tenancy. It outlines the condition of the property at hand. Once you receive it, you have seven days to check it and make amendments. It should be sent back to Mark Hay Asset Management.
It will be held on file as a true record of the condition of the property.
Failure to return the PCR will mean the original, unaltered report will be used in reflecting the true condition of the property.
The PCR is used at your final bond inspection and during routine inspections.
If the property is not in the same condition as at the commencement of your lease, allowing for fair wear and tear, you will be asked to reinstate to original condition. At a final bond inspection the cost of cleaning or repairs may be deducted from your bond.
Inspections
Routine inspections will be carried out during the term of the tenancy. The first inspection will be approximately 6 weeks after you move in. After this quarterly inspections will be completed every three months. You will be advised 7 -14 days prior ot this inpection date. The office key will be used to gain access should you not be home.
The purpose of these inspections is to ensure you are looking after the property and to ascertain if any routine maintenance is required.
Final Bond Inspections
These are conducted at the conclusion of your tenancy, once keys are returned.
The original Property Condition Report is used to compare the state of the property. If the condition of the property is the same as evidenced by the PCR, then deductions from the bond may not be required.
All rent payments are due in advance and must be paid as stated in the lease agreement. We have a zero tolerance policy with regard to late rent payments.
Failure to pay your rent on time may result in breach of the Residential Tenancy Agreement. As such, you will be issued with a Notice of Breach for non-payment of rent. If you fail to remedy the breach during the time frame allowed, you will then be issued with a Termination notice requiring you to vacate the property.
Each breach notice issued will be recorded and this may affect your chances of securing rental properties in the future. You can pay your rent through:
Internet banking through your chosen financial institution
Direct debit from your nominated bank account. We will supply you with our account details.
As a tenant, it is necessary to understand your obligations in relation to a rental property. A breach of the tenancy agreement or losing bond money can be avoided if you fulfill the correct expectations.
As a tenant you should:
Always pay rent on time and rent should stay in advance
Ensure that the property is used for residential purposes only
Keep the property up to a reasonable standard of cleanliness
Inform the landlord of any damage as soon as possible
Pay for the repair of any deliberate or careless damage
Comply with all conditions of the Residential Tenancy Agreement
At the end of the tenancy agreement remove all your belongings leaving the property in a reasonable state of cleanliness; return the keys and any like devices, and leave the chattels provided by the landlord
Never sub-let without the landlord's permission
Provide access to the Owner for inspections (S46 of the Act)
Refrain from making any alterations or additions to the premises
Replace all light globes
Maintain gardens, lawns and shrubs, water and fertilize regularly
Notify Western Power and Alinta Gas of your occupation and agree to pay all charges for electricity and gas
Clean carpets upon vacating the property
Never cause interference with the neighbours' peace and comfort
Maintain in good working order all water apparatus, including taps and reticulation fittings, swimming pool equipment, extraction fans and electrical fuses and test the Residual Current Device on a regular basis
Agree to keep all floors, floor coverings, walls, ceilings, windows, window treatments, doors, light fittings, fixtures and fittings and all household effects in the same condition as they were at the commencement of the lease.
Make sure the property is clean and in a habitable condition at the beginning and during the tenancy
Ensure the locks and fastenings are working and are adequate
Inform the tenant of any intention to sell the property
Give the tenant notice of an inspection
Give the tenant a statement if requested when rent is paid to
Reimburse the tenant for any urgent repair work - Health and Safety issues only, that the tenant had to have done (provided the tenant attempted to notify the landlord before having the work done)
Make any necessary repairs within a reasonable time period
Give the tenant notice of entry to make the repairs
Give the tenant a receipt for rent if tenant pays by cash
A landlord must not:
Enter the property except as permitted by law or with the tenant's consent
Damage or allow others to damage the property
Change the locks without the tenant's consent
Interfere with, or allow others to interfere with a tenant's reasonable peace, privacy and comfort
Ask for more that two weeks rent in advance at the commencement of a tenancy agreement
Interfere with the gas, water, electricity supply or telephone
What is landlord protection insurance? We strongly encourage you as the landlord to take out landlord's protection insurance. This policy will cover you for items such as loss of rent or malicious damage. Many different companies can arrange such insurance so it is wise to shop around. There is also new legislation coming into place with regard to worker's compensation insurance.
What happens when a tenant is behind with a rental payment? We clearly confirm to all our tenants that we have a zero tolerance policy with regard to rent arrears. If a tenant does fall behind with their rental payments they will receive a phone call or a SMS message requesting they rectify the problem immediately. They are issued with a notice of breach advising them that they are behind in their rental payments. If payment is not forthcoming within the stipulated time, then a second notice is issued requiring that they vacate the property. If the first notice is not rectified, we will notify you and seek your instructions.
Why are inspections necessary? Inspections are necessary to ensure that the tenant is looking after the property as stipulated in the lease agreement. If a tenant is not looking after the property then it may be necessary to issue a notice of breach stating what needs to be rectified. Again a time frame is stipulated. You will be notified that this notice has been necessary. If the problem is not fixed, the tenant will be asked to vacate the property with a second notice, that of a termination. Details of the breach will be discussed with you. Inspections encourage the tenant to maintain an acceptable standard of cleanliness and presentation. Maintenance issues can also be discussed during the inspection.
How do you make sure that you found the right tenant? We
try our best through searching the appropriate data bases such as the national
tenancy data base. A tenant who has defaulted in the past who has rented through
an agency that uses these data bases, will have that breach/default recorded.
These databases should help reduce the chances of getting a tenant with a poor
history. We also endeavor to thoroughly check all references provided including
previous landlords/property managers.
Why is it necessary for a property condition report? A
property condition report (PCR) is essential. A thorough check room by room,
collating a comprehensive record of scratches, marks, holes, state of
cleanliness/condition and numerous other observations provides a documented
record of the overall condition at the commencement of the tenancy arrangement.
It is important that the tenant signs the report and both the tenant and the
landlord agree on the condition. A PCR takes many hours to correctly record.
Photographs usually accompany the PCR. At the end of the tenancy, after the
final bond is completed, the PCR is usually updated. The PCR is used to cross
reference the condition of the property upon vacating. Without such a report it
would be impossible to claim any damages or neglect.
